Privacy Policy

Intro

Welcome to the Olatein website. Olatein is a joint venture of dsm-firmenich and Avril Group.

This Privacy Notice covers how Olatein handles your personal data when you interact with us or when you visit the olatein.com website.

Please read it in full, to understand our policy and your rights.

Updates and local legislation

This Privacy Notice may be modified from time to time to keep up with local and international laws and regulations. In case of conflict between this Privacy Notice and local legislation and/or regulations, the latter will prevail.

What does this Privacy Notice cover?

This Privacy Notice applies to all business partners, suppliers, customers, and visitors of the Olatein website, and also when you buy our products, solutions or services, subscribe to our newsletter or contact us.

In this Privacy Notice, “Olatein”, “we”, “us”, “our”, each refers to Olatein BV, a company established at Alexander Fleminglaan 1, Delft, the Netherlands (trade register no. 94085978) and/or Olatein Dieppe SAS, a company established at Quai des Indes 76200 Dieppe, France (trade register no. 885 149 369 R.C.S. Dieppe).

What do we mean by personal data?

When we talk about “personal data” we mean any information related to you as an individual. With this data, we could potentially identify you directly (e.g. your name) or indirectly by matching that information with other information we may already hold.

What data do we collect from you?

While doing business with you, we may process your personal data through registration, completion of forms, community discussions, surveys or e-mails, or other situations in which you have chosen to provide personal information to us.

General personal details

These include, for example, name, email address, postal code, city.

Website and cookies-related information

These include, for example:

Logs and monitoring data generated when transmitting information over the DSM network
IP addresses, MAC addresses of the devices you use to interact with us
Device information
User account data
Time and date of your interaction with us
Your actual or assumed location (determined by the information mentioned above)
Information related to your interests (products or services that you are visiting on our website)
Cookies preferences
Information obtained from cookies or pixels and similar tracking technology used on our websites
Data related to the PDF or white papers contents available for download on our websites (based on the topic of the PDF)

For example:

Information related to your requests for information, requests for support and your interactions with Olatein.

Why do we use your data?

We use your personal data for one or more of the following purposes:

To execute your request for information or expert advice or connecting with one of our professionals;
To better understand how you interact with the website and improve it along with our service offerings (including customizing the content of the website tailored to your interests);
To produce anonymous or aggregated data and statistics that might help third parties develop our or their own products and service offerings;
To send you marketing information about our company and our (new) products or services, including regular newsletters – subject to your acceptance to such newsletters;
To develop and improve our products and/or services;
To create organizational analysis and development, management reporting and corporate or financial transactions, such as acquisitions and divestitures;
To ensure the security of our website; and/or
To meet statutory or other legal requirements, including the disclosure of personal data to government institutions or supervisory authorities, and to exercise or defend legal claims.

On what legal basis?

For the activities described above, we have the following legal basis for processing your personal data:

Our legitimate business interest;
To enter into an agreement with you and to manage that contract;
To comply with law and legal obligations; and/or
Your free, specific and informed consent.

Who has access to your personal data?

Access within Olatein

Olatein will access your personal data only to the extent necessary for the realization of the purposes listed above. Relevant personnel (e.g. from the HR and Marketing and Communications team) can use it to carry out their jobs in line with the purposes of collection (e.g. promotion, or communications, or surveys, etc.).

Access by other authorized companies

We may share certain personal data also outside of Olatein with so-called third parties and if we do, these parties are required to keep your personal information confidential and secure, and must only use your personal information as instructed by Olatein.

Such third parties may include:

dsm-firmenich and Avril Group, as the JV partners of Olatein
IT Security Service Providers to provide services such as website hosting, data analysis, payment or billing processing, customer service, email delivery, customer relationship management, identity management, marketing intelligence and other services;
Other IT providers, to permit them to send you marketing communications, consistent with your choices, if you have consented to such sharing (for example with the subscription to a newsletter);
Public authorities, governments, regulatory or fiscal agencies or law enforcement, to comply with applicable law and to protect our and your rights, privacy, safety or property;
Insurance companies, tax and legal advisors and accountants; and/or
Training and development organizations or consultants.

In case you access other websites from links you find on Olatein.com, please remember that the privacy and cookie notices of these companies are applicable, not ours.

Please note that we do not sell your personal information to any third parties.

International transfers

Olatein protects your rights and only stores in and transfers your personal data to countries with established appropriate safeguards (such as a recognized legal adequacy mechanism or using standard contractual clauses with third parties) and ensures that it is treated securely and in accordance with this Privacy Notice.

Cookies and tracking technologies

We use cookies or pixels, or similar technologies, when you interact with and use the Olatein.com website and its sub-sites, click on our ads/banners on social media pages or in our emails. In most cases we will not be able to identify you directly from the information we collect using these technologies.

We store cookies on your computer in compliance with the latest regulations, on the basis of your consent with our Cookie Management Tool (the banner on the website’s initial page), which will pop-up during your first visit on our website. By doing so, the website will function at its best and fastest. Olatein will be able to improve its user-friendliness and adjust the website visualization, promotion and products display to your interests.

You can always withdraw your consent by clicking on the button at the bottom of the page “COOKIE PREFERENCES” and select different options. By changing your settings, you can also determine that your browser will not accept cookies from this website. Be aware that in such events, you may no longer be able to use all the possibilities and features of our website. For example, videos and animations remember some settings between sessions.

What kind of cookies do we use?

Required cookies
These cookies are necessary for our website to function and cannot be rejected or switched off, such as language selection, privacy settings or login information.

Functional and analytics cookies
These cookies allow us to analyze the behavior of users on our website so we can count visits and traffic sources to measure and improve the performance of our site. They help us to know which pages are the most and least popular and see if we can better or ease users’ interaction with the site.

How long will we keep your data?

We will keep your personal data only for the time required to serve the purposes for which it was obtained (and/or to comply with legal requirements). Afterwards, your personal data will be removed, deleted or de-identified as soon as possible.

Please note that we may need to retain certain information for record-keeping purposes and that there may also be residual information that will remain within our databases and other records, which will not be removed.

How do we ensure safety of your data?

Olatein handles your personal data with the utmost care. We have taken various technical and organizational measures to protect your personal data against loss or alteration, unauthorized disclosure, or misuse. In this way, we secure our systems according to the applicable security controls from information security standards. Additionally, we make sure that these measures comply with applicable data protection and data security laws.

Children

The Olatein website does not target and is not intended to be used by persons under the age of sixteen (16).

What are your data protection rights?

You can, at any time, unsubscribe or opt out from receiving electronic communications from Olatein. If you no longer want to receive marketing-related emails, you can click the unsubscribe button at the bottom of each promotional email you receive from us.

In addition, you have the following rights in relation to your personal data:

Access, modify or delete the personal data that Olatein has about you (unless it is legally required or necessary to retain the information)
Restrict or object to the processing of your personal data by us (under certain conditions)
Request a copy of your personal data (in commonly used format and under certain conditions)

If you wish to exercise any of these rights, please send an email to: info@olatein.com. When exercising your rights, the more specific you are, the better we can assist you with your request.

If you are concerned about the way we handle your data, please contact us and we will investigate your query. Please also remember that you have the right to lodge a complaint against us with a supervisory authority competent for your country or region.

How do you contact us about this Privacy Notice?

If you have a question about Olatein’s use of your personal data or about this Privacy Notice, we invite you to send an email to our Privacy Office at info@olatein.com.

Version October 2024